Common queries answered
Frequently asked Questions
All orders will be send through tracked shipping. Depending on your location, delivery will take within EU & UK between 5-10 working days. For all other countries it will take up to maximum 20 working days.
You can reach our Customer Support team through email: firstname.lastname@example.org
Call/Whatsapp: +351 9109 555 33
In case you prefer to have your order shipped to a different address, please notify us as soon as possible through mail: email@example.com. Besides the new delivery address you also need to provide us your order number as stated in the order confirmation mail.
You can track the status of your order through our order-tracking.
Not to worry, simply inform us through email by using the form on this page or send us a quick message through Whatsapp +351 9109 555 33.
We ship worldwide from our main warehouse in Portugal (EU).
Each order is packed carefully by our logistics team and send in one package.
Shipping within the EU & UK is free for all orders. For all other countries outside this region, a flat fee of €10 will be charged for each order.